News 20 February 2020

Update from Sanne regarding the coronavirus outbreak (Covid-19)

As an organisation Sanne is committed to providing you with proactive information on the status of our operations. It is important to confirm that our focus continues to be on providing high quality service to our clients in the region and around the globe.

As an organisation Sanne is committed to providing you with proactive information on the status of our operations. We are actively monitoring the coronavirus outbreak and its impact on our people, clients and business processes in Asia and around the world.

It is important to confirm that our focus continues to be on providing high quality service to our clients in the region and around the globe. We are thankful that there are no reported cases of Sanne staff contracting the virus.

Business as usual
As a result of the initial and primary impact in Asia, and as directed by Government agencies, we have enacted our business continuity plan and moved to a remote working solution in our Shanghai, Hong Kong, Tokyo and Singapore offices. Importantly, we remain open for business, have not experienced and do not expect any disruptions to our service levels at this stage.

We have also been quick to implement a number of proactive measures across our global offices that will help to protect our people and operations going forward. These include:

  • We have communicated guidelines to our people on how to limit infections, quarantine requirements and also halted non-essential travel to and from our Asia offices and other affected areas throughout the world.
  • We have promoted good hygiene to all of our people as well as providing masks and hand sanitizer gel to all APAC offices. We have reinforced these measures across all of our Sanne offices globally.
  • We are strictly following the guidance issued by Governments and their appointed agents in the locations in which we operate. In addition, we are also closely following the guidance issued by the World Health Organisation with regards to the ongoing situation.
  • We have also undertaken tests to ensure our ‘work from home’ capabilities enable our people to continue to operate efficiently should this be a requirement going forward.
  • Where we have scheduled meetings with clients or advisors in impacted areas, or where individuals have travelled from impacted areas or engaged with people who have since been confirmed with the virus, we are also suggesting alternative meeting arrangements, such as Skype, so that these can continue to take place.
  • Should we need to invoke ‘work from home’ procedures or split working procedures, your Sanne representative will contact you to inform you.

We will continue providing further updates as the situation evolves. The health and safety of our people is our number one priority. Should you have any questions, please do not hesitate to contact your lead relationship director.

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