Lead Helpdesk Administrator

Group Services - I.T. | London

Lead Helpdesk Administrator

Lead Helpdesk Administrator

Job Title



Business Division




Role summary


Sanne are looking for a candidate to fill a permanent role of Lead Helpdesk Administrator, assisting the team manager in running the team structures on a day to day basis.


Key responsibilities


  • Key member of IT ServiceDesk team;
  • Based in London, to work on all IT service related queries, with an emphasis on London and Dublin offices;
  • Report to IT Supervisor;
  • Helpdesk Co-ordination, Incident Managementand Monitoring Daily Checks;
  • Work to IT policies and procedures;
  • Act as a key liaison between IT Service Desk and the Infrastructure and Business Systems teams;
  • Mentor and assist junior members of team;
  • Produce and maintain network documentation;
  • Install new/rebuild existing work stations and configure hardware;
  • Perform small projects as required;
  • Support in Microsoft Windows, office and various in house applications;
  • Work within a busy vibrant IT team;
  • Windows Server Experience and Microsoft SQL Experience desirable;
  • Knowledge of IT best practice.


Skills / experience required


  • Excellent communication and organisation skills;
  • Ability to diagnose, troubleshoot & solve hardware/software faults efficiently;
  • Self-motivated & capable of working on own initiative as well as part of a team;
  • Commitment to developing IT skills;
  • Self-motivated and capable of working independently.


Next steps


If you are interested in this role or have any questions, please click here.

  • About us

    SANNE is a leading global provider of alternative fund and corporate administration services.

  • Our services

    SANNE provides clients across the globe with a wide range of complementary business services, focused on two core areas: alternative asset services and corporate and private client services.

  • Our approach

    We understand that each client relationship has a unique set of requirements and expectations; that is why our client service teams are handpicked and tailored to fit the specific and evolving needs of each client.

  • Thought leadership

    At SANNE, we collaborate and share our knowledge and best practice with those we value. These are the things that make the difference.

  • Our people

    We work with talented people. It’s their deep expertise, knowledge and collaborative nature that differentiates us. We see things differently.

  • Global locations

    Our global network is spread across three global regions: The Americas, EMEA and Asia-Pacific & Mauritius.